The postponement and cancellation of a number of gigs and festivals in the last 12 months has resulted in the launch of a new campaign aiming to ensure punters are not left out of pocket.
Introduced by Consumer Affairs Victoria (CAV), the project highlights how important it is for consumers to know their rights and for ticketing agencies to understand their responsibilities.
Some tips provided by CAV include that if a festival or event does not go ahead or changes significantly from what was advertised when the ticket was purchased, consumers can seek a refund from the company that sold them the ticket.
Refunds may also be available if event organisers are unable to provide products or services that are included in the ticket price, such as food and beverage packages or meet and greets.
Meanwhile, CAV are also getting behind the movement to fight ticket scalpers, advising punters that if a ticket purchased from a resale website, which is not permitted to be resold, can impact potential refunds or exchanges in the case of a cancelled event.
Acting Director of Consumer Affairs Victoria, Elizabeth Lanyon, said of the new campaign, "Festivals and events are a vibrant part of Victorian life, but we do see instances of major changes, postponements or cancellations where consumers aren’t fully aware of their rights.
"We encourage consumers to follow these simple tips when purchasing tickets to festivals and events or seeking a refund for issues such as line-up changes and postponements."
For more details on the campaign, click here.
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